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PSCM
› 6 Week6
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PSCM
6 Week6
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Supply chains produce either physical goods or services = false Adding services to various stages of the product life cycle enables organizations to distinguish themselves from competitors = true In services, the customer is usually separated from the production process taking place in the supply chain = false The transformation model shows that the service supply chain results in (a combination of) emotions, feelings and judgments = true Servitization means that more and more organizations switch from goods production to service production = false Servitization is most likely easier for an organization with a responsive supply chain than for an organization with an efficient supply chains that is focused on high production volumes. = true Service purchasing, such as purchasing maintenance or support, becomes relevant only at the end of the purchasing process = false Integration of goods and services enables suppliers to be involved in the entire product life cycle of their buyers offerings = true Service purchasing caused a shift in focus of supply strategies: from buying concrete activities to buying capabilities = true Because services can easily be purchased throughout a product’s life cycle, long term buyer-supplier relationships have become less important = false Buying product-service bundles will be mainly important for strategic and bottleneck goods (as identified in the Kraljic matrix) = true In the purchasing of complex performance the buyer should exert hierarchical monitoring and control in order to make complexity manageable. = false The purchasing of complex performance includes purchasing of a high value product infrastructure and long term services for that infrastructure = true The purchasing process for complex performance closely resembles the purchasing process for common goods = false In the purchasing process for complex performance the focus of purchasers shifts from cost, control and risk assessment to long-term relationship management = true Concepts as ‘power by the hour’ and ‘contracting for availability’ have been developed by firms that aim to compete on the basis of costs = false Product service systems have a physical core product that is surrounded by an intangible service shell = true Product service systems are said to have a positive impact on sustainable consumption due to longer product life cycles and focus on staff knowledge and skills = true Product service systems are often created through a network of suppliers. The buying firm can easily manage and control each supplier in this network. = false Remanufacturing is a process that mainly has an impact on the end of the product-service supply chain = false
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