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what is culture? = the sum of all the beliefs, values and norms shared by a group of people symbols = words, pictures, objects heroes = alive, dead, imaginary rituals = collective activities, socially essential values = broad tendencies of preference charactristics of culture = shared, learned, invisible, organized trompenaars 3 R's = recognize, respect, reconcile what is non verbal communication? = all of the cues we receive that are not coded into words paralanguage = non verbal elements of the voice chronemics = the way we use and perceive time proxemics = relationship to personal space olfactics = communicating by smell haptics = communicating by touch kinesics = body movement, facial expression, eye contact chromatics = how colour is perceived oculesics = communicating with the eyes power distance = the degree to which the less powerful members of a society accept and expect that power is distributed unequally uncertainty avoidance (definition) =expresses the degree to which the members of a society feel uncomfortable with uncertainty masculinity =a preference in society for achievement, heroism, assertiveness and material rewards for success individualism = to take care of only themselves and their immediate families what is a culture shock? = the anxiety and feelings felt when people have to operate within a different and unknown cultural or social environment stage 1 culture shock = honeymoon stage stage 2 culture shock = irritation and hostility stage stage 3 culture shock = gradual adjusment stage stage 4 culture shock = biculturalism stage
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